Frequently asked questions

Trust should come from clear information, not promises. We publish product requirements and current status information, explain that no software can remove every account risk, and provide support through our official Discord.

Yes. No provider can honestly guarantee zero ban risk. Detection, game updates, player reports, and account activity may all lead to account action. Check the product status before every session and only continue if you accept that risk.

Use the status page as your source of truth. Only use a product while it is marked Undetected. Do not load it while the status is Testing, Updating, Maintenance, Detected, or Unknown.

Stop using the product and wait until it is marked Undetected again. Check the status page and our official Discord for updates. We do not promise a completion time before testing is finished.

No account is risk-free. If losing access to an account would be unacceptable, do not use third-party software on it. Anchor Cheats cannot restore accounts or reverse game bans.

That depends on the product, the game, and your device or account history. Do not assume that you need one. Review the product requirements or ask support before purchasing, and remember that a spoofer does not make usage risk-free.

We use reasonable safeguards and trusted service providers to operate purchases, delivery, security, and support. We do not sell personal information. See our Privacy Policy for details.

Available payment methods are displayed during checkout and may vary by location. Payments are processed through Komerza and its connected payment providers.

If a product does not work as described on a supported system, our guarantee covers 100% of the amount you paid for that item. The guarantee also applies to items we cannot deliver. You must contact our support team on Discord first. Before a refund can be approved, you must give us a reasonable chance to help you troubleshoot and resolve the problem. If we cannot resolve the issue, we will refund the affected item in full. Your statutory consumer rights remain unchanged.

Current discounts or promotions are shown on our product pages and announced through our official Discord when available.

Digital delivery starts after payment confirmation. Most orders are delivered quickly, but processing time can vary depending on the payment provider. Check your email and account dashboard after purchase.

No. Each license is personal and may only be used on the computer where the key was first redeemed. Sharing your key with a friend or using it on another computer is not permitted and may result in the license being revoked.

Join our official Discord or use the support area in your customer dashboard. Response times can vary depending on demand.

Contact our support team with your channel or platform details to ask about any current creator opportunities.