Refund Policy

If a product does not work as described on a supported system, our guarantee covers 100% of the amount you paid for that item. The guarantee also applies to items we cannot deliver.

You must contact our support team on Discord first. Before a refund can be approved, you must give us a reasonable chance to help you troubleshoot and resolve the problem.

If we cannot resolve the issue, we will refund the affected item in full.

Your statutory consumer rights remain unchanged.

• Join our official Discord server and contact the support team before requesting a refund.
• In a private support conversation, send your order ID, checkout email, product name and a short description of the problem. Include relevant error messages and system details. Do not post your order details in public channels.
• Work with our support team and follow the reasonable troubleshooting steps they provide. You must give us a reasonable chance to resolve the problem. If we cannot resolve a covered issue within a reasonable time, we will approve a full refund for the affected item.

All requests and updates under this guarantee are handled by our support team on Discord. Never share your password, payment credentials or full license key.

Approved refunds go back to the original payment method where supported. Processing time depends on your bank and payment provider.

For cryptocurrency payments, or if the original payment method cannot accept a refund, our Discord support team will arrange the return with you. We use store credit only if you agree to it.

We refund the amount you actually paid for the affected item, after discounts. Refunding one item does not automatically refund other working items in the same order. Once we process your refund, you can no longer access the refunded item.

• A paid item that we cannot deliver.
• A product you cannot use on a system that meets its stated requirements, where support cannot resolve the issue.
• A substantial failure to provide the functionality described at the time of purchase, where support cannot resolve the issue.

The voluntary guarantee does not cover:

• A change of mind after a working product has been delivered.
• Issues caused solely by a system that does not meet the requirements disclosed before purchase.
• Keys or access that you have shared, resold or redistributed without authorization.
• Game bans, account suspensions or other penalties imposed by a third-party game or platform.

To use this voluntary guarantee, you must contact our support team on Discord and cooperate with reasonable troubleshooting.

Please contact us on Discord before raising a payment dispute so we can investigate. A dispute does not automatically remove your legal rights. The same payment cannot be refunded twice.

This policy adds a voluntary guarantee; it does not exclude or restrict mandatory consumer rights, including remedies for faulty or undelivered digital content and any applicable right of withdrawal. Where the law gives you additional rights, those rights take precedence over the conditions and exclusions above and over conflicting wording in our Terms of Service.

For refund requests, questions or updates, contact our support team on the official Anchor Cheats Discord.